- Allow customer to close their ticket via one-time link (public portal) provided by the agent reply
- This way, they can close the ticket from email without need to login.
One time link to be attached at reply template
https://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>public.pl?Action=PublicTicketClose;SessionID=<OTRS_TICKET_DynamicField_CustomerSession>;TicketNumber=<OTRS_TICKET_TicketNumber>
**You may want to turn off SessionCheckRemoteIP
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Ticket owner generated temp session id using 'GENERATE TICKET CLOSE SESSION' ticket zoom menu.
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Agent append specific url (for customer to close the ticket) in their reponse.
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Customer click the link. Upon ticket closed, the url will be no longer accessable and invalid.
