Adding unsupported text into the team/e0 edition menu

[jespino]

Summary

Changing the text for the free/e0 edition to show in the product menu a text that clarifies that the edition is unsupported.

Ticket Link

Not Yet

Screenshots

Before:

After:

Release Note

Added unsupported label to the Team/E0 editions in the product menu.

[matthewbirtch]

Approving this with one really minor change @jespino.

The 'unsupported' link seems to have a background color on hover. Can you adjust so it only has the underline on hover?

[nickmisasi]

One small suggestion otherwise LGTM!

[unified-ci-app]

E2E test triggered successfully for PR #27038. The corresponding commit's status check will be available shortly.

[jespino]

@matthewbirtch I made the changes on the styles addressing your proposal

[lindy65]

Thanks @jespino - looks good to me 👍

Please link to the Jira ticket? Thanks!

[hmhealey]

What does "unsupported" mean in this context? I assume it's supposed to mean that we won't be providing official support to people, but based on the link, that's not obvious to me. That wording really makes it sound like we're not doing releases or maintaining TE going forward

[matthewbirtch]

What does "unsupported" mean in this context? I assume it's supposed to mean that we won't be providing official support to people, but based on the link, that's not obvious to me. That wording really makes it sound like we're not doing releases or maintaining TE going forward

@hmhealey this text was mulled over with leadership last week and this is where it landed. I understand what you're saying though. I had a similar reaction to the word at first. "Unsupported" here means that commercial support is not included in the free unlicensed versions.

The pricing page that we're linking to here will be getting some updated language that includes this 'unsupported' language on the Free version.

cc: @chenilim for thoughts

[matthewbirtch]

@jespino @nickmisasi how we verify that the link tracking is working as expected? Just want to be sure we get data coming in properly.

[nickmisasi]

@matthewbirtch click the link you're looking to validate, and then inspect the query parameters of the URL you're redirected to. For example when I click the link in the spinwick I see:

https://mattermost.com/pricing/?utm_source=&utm_medium%20mattermost%20=in-product&utm_content=menu_start_trial.unsupported-link&uid=h9ciej8xk3gq5xps5hh3nn5eyh&sid=nqs437yx6j8idynxsiahbd3pgw
the utm parameters and uid/sid are what's added

[matthewbirtch]

@matthewbirtch click the link you're looking to validate, and then inspect the query parameters of the URL you're redirected to.

Thanks @nickmisasi. To clarify, the tracking data we get from this will be in Google Analytics right? Is there some validation we can do there to ensure it's getting tracked correctly (other than seeing the parameters in the query string)

[nickmisasi]

@matthewbirtch the tracking data will be available to Google Analytics - but whether/how it's consumed by GA is owned by the marketing team. Generally GA captures all query parameters automatically, but to totally validate you'd need to work with them.

FWIW, this tracking data is also emitted through rudder at the time of clicking the link.

[it33]

@matthewbirtch @jespino can we delete "Start an Enterprise trial"?

We don't want admins mistakenly thinking that any end user could start an enterprise trial by having buttons like these outside of the system console.

[matthewbirtch]

Thanks @it33, we will definitely remove this. I should have caught this.

@jespino let me know if you have any questions, but here is some extra context to share for those following along:

1. A 'start free trial' call-to-action in the chat-facing side of the application is not aligned with our mission-critical brand. It is more akin to methods SaaS products use in SMB markets. It's like the 'upsells' we've used in the past and need to move away from.
2. The 'unsupported' message is intended to communicate the seriousness of running unsupported software in a mission-critical organization. However, the "Start free trial" language is at odds with that. It downplays the importance of it and cheapens it.
3. Another concern here is that admins see this 'free trial' button and because it appears on the chat-facing side, they might worry that all end users see the same thing. We don't want to add this stress to our admins.

Happy to have a broader conversation about this and we can chat more in our team meetings.

[hmhealey]

From a code perspective, this looks good to me. I still think the wording will scare people more than we should, but that's not my call to make

[mattermost-build]

Cherry pick is scheduled.

[mm-cloud-bot]

Test server destroyed

[mm-cloud-bot]

Test server destroyed

[ylluminate]

This kind of trajectory is definitely worrisome. I think non-Mattermost-org folk might need to start considering fork options to ensure we don't see leadership slide this off the rails as so many other similar systems have experienced.

The push for more and more free/unsupported labeling/branding is not a good look for an open source system.