Singularity-CRM

An One Stop shop for a Scalable, Unified and Customized CRM System built on top of Microservices.

• Fully Customized Material Design UI
• Option to deploy in any Cloud Service of choice
• Ease of customizing every component without writing any code
• Option to choose from numerous services
• Inbuilt Analytics Dashboard
• API for accessing data for Analysis
• Integrated Hybrid-Mobile application for all platforms

Target Users :

• Small and Medium scale Starups (B2B and B2C) having limited funding for investing in CRM.
• Small and Medium established Businesses who want a Unified CRM System.
• Any compnay having trouble in Scaling their existing CRM System.
• Any company wanting to Rebuild existing CRM System from scratch with customized features.

Elements in CRM :

• Prospect
• Customer
• Product Developer
• Accountant
• Sales Executive
• Manager
• Support Personel
• Product

Features :

• Profile : It will contain all the details of a CRM element.

(Prospect | Customer | Product | Sales Executive | Manager | Accountant | Product Developer)

• Interactions : It will record interaction of company personels with the Prospects and Customer. Mainly,
  • Prospects interact with Sales Executive
  • Customer interact with Support Personel and sometimes Manager

(Prospect | Customer | Sales Executive | Manager | Support Personel)

• Billing/Payment/Salary : It will record and manage all the transactions. Like
  • Billing for the Customers
  • Payment to the 3rd Party Services
  • Salary to all the employees

(Customer | Sales Executive | Manager | Product Developer | Support Personel | Accountant)

• Feedbacks : It will be for recording all the feedbacks from different elements of the CRM. Like
  • Customer feedback on Product or Support
  • Manager feedback on Employees, Customer
  • Employee feedback on Manager etc.

(Prospect | Customer | Sales Executive | Manager | Product Developer | Support Personel | Accountant)

• Communication : It will be for internal communication of the company. Mode will be IM.

(Sales Executive | Manager | Product Developer | Support Personel | Accountant)

• Tracker : It will enable to track progress and activity. Like,

  • Track production stage of Product
  • Track product delivery to customer
  • Track payments from customer and payments to employees (Customer | Sales Executive | Manager | Product Developer | Accountant | Product)

• TODO Schedular : It will enable to schedule meetings and other activities in calender format with reminders

(Sales Executive | Manager | Product Development | Accountant | Support Personel)

• Analytics/Insights : It will provide with basic analytics (Need Clarity).

(Sales Executive | Manager | Acountant)

• Group Formation : It will enable to categorize elemnts of a CRM into groups on some basis.

(Prospect | Customer | Sales Executive | Manager | Prooduct Developer)

• Multi-role Provision : It will enable to assign multiple responsibilty to a single employee, especially applicable for startups.

(Manger | Employee | Sales Executive | Accountant | Product Developer)

Details :

• Prospect :
  • Add | Modify | Delete | Details
  • Interactions with Sales Executive
  • Feedbacks
  • Sales Executive
  • Manager
• Customer :
  • Add | Modify | Delete | Details
  • Interaction with Managers
  • Product Tracker
  • Billing
  • Feedbacks
  • Interaction with Services or Support
• Product :
  • Add | Modify | Delete | Details
  • Delivery & Manufacturing Schedule
  • Analytics
• Manager :
  • Add | Modify | Delete | Details
  • Interactions with Everyone
  • Salary
  • Payment
  • Feedbacks on Sales Executive | Product | Customer | Employees
  • Communications with Sales Executive | Employees
  • Schedule Meetings
  • TODO Planner
  • Analytics
  • Tracker on Progress
• Sales Executive :
  • Add | Modify | Delete | Details
  • Interactions with Prospect
  • Salary
  • Feedbacks on Sales Customers
  • Communications with Managers
  • Schedule Meetings
  • TODO Planner
  • Analytics
  • Tracker on Progress
• Accounts :
  • Add | Modify | Delete | Details
  • Salary
  • Billing
  • Communication with Managers

Technology Stack :

• Containers - Docker
• Orchestration - Kubernetes
• Back-end - Django
• Front-end - ReactJS | VueJS
• Database - PostgreSQL
• Visualization - JavaScript Frameworks
• Analytics - GoLang | Julia