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bug: Image export failing frequently on design.penpot.app #4566

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jamesapyrich opened this issue May 8, 2024 · 2 comments
Open

bug: Image export failing frequently on design.penpot.app #4566

jamesapyrich opened this issue May 8, 2024 · 2 comments
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bug managed on taiga This issue has been moved to our project at Taiga.io

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@jamesapyrich
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Steps To Reproduce

  1. Create 1920x1080 board
  2. Populate with image & text assets
  3. Select board
  4. Click the dots, File -> Export
  5. Confirm the selection of the board to 1920x1080 PNG

Expected behavior

PNG file is exported

Actual behavior

Notification: "Export failed: Retry"
Attempting to retry does not work

Screenshots or video

No response

Desktop (please complete the following information)

  • Windows 11
  • Brave 1.65.123

Smartphone (please complete the following information)

n/a

Environment (please complete the following information)

Frontend Stack Trace

None

Backend Stack Trace

None

Additional context

POST to https://design.penpot.app/api/export does return a success
Websocket on wss://design.penpot.app/ws/notifications comes back with

{
  "~:type":"~:export-update",
  "~:resource-id":"png.157db790-1d89-8046-8004-5190720a2705",
  "~:status":"error",
  "~:cause":"locator.waitFor: Timeout 10000ms exceeded.\nCall log:\n  - waiting for locator('#screenshot-9a2a3990-0e6a-804d-8003-b7b47e0ada5f') to be visible\n"
}
@madalenapmelo-kp
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Contributor

Hi @jamesapyrich,

I haven't been able to reproduce this behavior, could you export the .penpot file and send it support@penpot.app so that we can look further into it?

@jamesapyrich
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Absolutely, sending that off now. Thanks!

@madalenapmelo-kp madalenapmelo-kp added managed on taiga This issue has been moved to our project at Taiga.io and removed needs info labels May 13, 2024
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Labels
bug managed on taiga This issue has been moved to our project at Taiga.io
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