just updated this am. UI authenticates and then blank screen (pure white) on 3 separate browsers

[bozo32]

Bug Report

Description

Bug Summary:
The UI accepts my password then I get a blank screen

Steps to Reproduce:
update to latest docker
docker run -d -p 3030:8080 --add-host=host.docker.internal:host-gateway -v open-webui:/app/backend/data --restart always ghcr.io/open-webui/open-webui:main

(I set the ollama within openwebui...it is remote)

Expected Behavior:
get the welcome screen after authenticating

Actual Behavior:
blank/white screen

Environment

Linux Mint latest pretty much vanilla

• Open WebUI Version: 0.0.123

• Ollama (if applicable): n/a

• Operating System: Linux mint latest vanilla

• Browser (if applicable): Chrome, Edge, Firefox latest for linux

Reproduction Details

Confirmation:

• I have read and followed all the instructions provided in the README.md.
• I am on the latest version of both Open WebUI and Ollama.
• I have included the browser console logs.
• I have included the Docker container logs.

and I tried all the 'how to fix it' tutorials I could find

Logs and Screenshots

Browser Console Logs:
[Include relevant browser console logs, if applicable]

Docker Container Logs:
(base) tamas002@lovelace:~$ docker container logs 8ed5ffa8db9b
No WEBUI_SECRET_KEY provided
Generating WEBUI_SECRET_KEY
Loading WEBUI_SECRET_KEY from .webui_secret_key
/usr/local/lib/python3.11/site-packages/pydantic/_internal/fields.py:160: UserWarning: Field "model_name" has conflict with protected namespace "model".

You may be able to resolve this warning by setting model_config['protected_namespaces'] = ().
warnings.warn(
/usr/local/lib/python3.11/site-packages/pydantic/_internal/fields.py:160: UserWarning: Field "model_info" has conflict with protected namespace "model".

You may be able to resolve this warning by setting model_config['protected_namespaces'] = ().
warnings.warn(
INFO: Started server process [1]
INFO: Waiting for application startup.

---

/ _ \ _ __ ___ _ __ \ \ / /| | | | | |_ |
| | | | ' \ / _ \ '_ \ \ \ /\ / / _ \ '_ | | | || |
| || | |) | / | | | \ V V / / |) | || || |
_/| ./ _|| || _/_/ _|./ _/|_|
||

v0.1.123 - building the best open-source AI user interface.
https://github.com/open-webui/open-webui

INFO:apps.litellm.main:start_litellm_background
INFO:apps.litellm.main:run_background_process
INFO:apps.litellm.main:Executing command: ['litellm', '--port', '14365', '--host', '127.0.0.1', '--telemetry', 'False', '--config', '/app/backend/data/litellm/config.yaml']
INFO: Application startup complete.
INFO: Uvicorn running on http://0.0.0.0:8080 (Press CTRL+C to quit)
INFO:apps.litellm.main:Subprocess started successfully.
INFO: 172.17.0.1:49844 - "GET /_app/immutable/nodes/5.fcbd53c1.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:52034 - "GET /manifest.json HTTP/1.1" 200 OK
INFO: 172.17.0.1:52034 - "GET /api/config HTTP/1.1" 200 OK
INFO: 172.17.0.1:52034 - "GET /static/favicon.png HTTP/1.1" 200 OK
INFO: 172.17.0.1:52018 - "GET /api/v1/auths/ HTTP/1.1" 401 Unauthorized
INFO:apps.web.models.auths:authenticate_user: peter.tamas@wur.nl
INFO: 172.17.0.1:55344 - "POST /api/v1/auths/signin HTTP/1.1" 200 OK
INFO: 172.17.0.1:55344 - "GET /api/changelog HTTP/1.1" 200 OK
INFO:apps.ollama.main:get_all_models()
INFO: 172.17.0.1:43488 - "GET /_app/immutable/chunks/index.4e9fd85b.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:43506 - "GET /_app/immutable/chunks/index.545bc149.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:43494 - "GET /_app/immutable/chunks/index.63ce3869.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:43520 - "GET /_app/immutable/chunks/Modal.485dfe88.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:43508 - "GET /_app/immutable/chunks/index.9e754bfc.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:43524 - "GET /_app/immutable/chunks/dayjs.min.056d298b.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:43488 - "GET /_app/immutable/chunks/index.1df8947f.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:43508 - "GET /_app/immutable/chunks/ShareChatModal.d10ea67c.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:43506 - "GET /_app/immutable/chunks/create.d7af4d12.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:43524 - "GET /_app/immutable/chunks/updater.82b4828f.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:43494 - "GET /_app/immutable/chunks/AdvancedParams.9c68df98.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:43520 - "GET /_app/immutable/chunks/index.1d4c93a7.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:43488 - "GET /_app/immutable/chunks/menu-trigger.410969e8.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:43494 - "GET /_app/immutable/chunks/AddFilesPlaceholder.7a46d7d4.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:43524 - "GET /_app/immutable/chunks/index.91ca3596.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:43506 - "GET /_app/immutable/nodes/3.7c88a8d4.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:43508 - "GET /_app/immutable/chunks/index.76879409.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:43520 - "GET /_app/immutable/chunks/Tags.a196c744.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:43488 - "GET /_app/immutable/chunks/Selector.3e10537c.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:43506 - "GET /_app/immutable/assets/dayjs.beb6c5d8.css HTTP/1.1" 200 OK
INFO: 172.17.0.1:43520 - "GET /_app/immutable/assets/Messages.e8d876d7.css HTTP/1.1" 200 OK
INFO: 172.17.0.1:43508 - "GET /_app/immutable/assets/index.f15c51aa.css HTTP/1.1" 200 OK
INFO: 172.17.0.1:43494 - "GET /_app/immutable/assets/2.aa9f4d80.css HTTP/1.1" 200 OK
INFO: 172.17.0.1:43524 - "GET /_app/immutable/chunks/index.f1edc29e.js HTTP/1.1" 200 OK
INFO: 172.17.0.1:43524 - "GET /api/config HTTP/1.1" 200 OK
INFO: 172.17.0.1:43524 - "GET /api/v1/auths/ HTTP/1.1" 401 Unauthorized
INFO: 172.17.0.1:43520 - "GET /static/favicon.png HTTP/1.1" 200 OK
INFO:apps.web.models.auths:authenticate_user: peter.tamas@wur.nl
INFO: 172.17.0.1:46434 - "POST /api/v1/auths/signin HTTP/1.1" 200 OK
INFO: 172.17.0.1:46434 - "GET /api/changelog HTTP/1.1" 200 OK
INFO:apps.ollama.main:get_all_models()
INFO:apps.openai.main:get_all_models()
INFO: 172.17.0.1:33418 - "GET / HTTP/1.1" 304 Not Modified
INFO:apps.openai.main:get_all_models()
INFO: 172.17.0.1:33420 - "GET /openai/api/models HTTP/1.1" 200 OK
INFO: 172.17.0.1:33420 - "GET /api/config HTTP/1.1" 200 OK
INFO: 172.17.0.1:33420 - "GET /api/v1/auths/ HTTP/1.1" 200 OK
INFO: 172.17.0.1:33420 - "GET /api/changelog HTTP/1.1" 200 OK
INFO:apps.ollama.main:get_all_models()
INFO:apps.openai.main:get_all_models()
INFO: 172.17.0.1:33418 - "GET / HTTP/1.1" 304 Not Modified
INFO: 172.17.0.1:33418 - "GET /api/config HTTP/1.1" 200 OK
INFO:apps.openai.main:get_all_models()
INFO: 172.17.0.1:33422 - "GET /openai/api/models HTTP/1.1" 200 OK
INFO: 172.17.0.1:33418 - "GET /api/v1/auths/ HTTP/1.1" 200 OK
INFO: 172.17.0.1:33422 - "GET /api/changelog HTTP/1.1" 200 OK
INFO:apps.ollama.main:get_all_models()
INFO:apps.openai.main:get_all_models()
INFO: 172.17.0.1:33418 - "GET / HTTP/1.1" 304 Not Modified
INFO:apps.openai.main:get_all_models()
INFO: 172.17.0.1:33432 - "GET /openai/api/models HTTP/1.1" 200 OK
INFO: 172.17.0.1:33432 - "GET /api/config HTTP/1.1" 200 OK
INFO: 172.17.0.1:33432 - "GET /api/v1/auths/ HTTP/1.1" 200 OK
INFO:apps.ollama.main:get_all_models()
INFO: 172.17.0.1:33432 - "GET /api/changelog HTTP/1.1" 200 OK
INFO: 172.17.0.1:43178 - "GET /manifest.json HTTP/1.1" 200 OK
INFO: 172.17.0.1:43178 - "GET /api/config HTTP/1.1" 200 OK
INFO: 172.17.0.1:43178 - "GET /api/v1/auths/ HTTP/1.1" 401 Unauthorized
INFO: 172.17.0.1:43178 - "GET /static/favicon.png HTTP/1.1" 200 OK
INFO:apps.web.models.auths:authenticate_user: peter.tamas@wur.nl
INFO: 172.17.0.1:52660 - "POST /api/v1/auths/signin HTTP/1.1" 200 OK
INFO: 172.17.0.1:52660 - "GET /api/changelog HTTP/1.1" 200 OK
INFO:apps.ollama.main:get_all_models()
ERROR:apps.ollama.main:Connection error: Cannot connect to host host.docker.internal:11434 ssl:default [Connection timed out]
INFO:apps.ollama.main:get_all_models()

Screenshots (if applicable):
[Attach any relevant screenshots to help illustrate the issue]

Installation Method

[Describe the method you used to install the project, e.g., manual installation, Docker, package manager, etc.]

Additional Information

[Include any additional details that may help in understanding and reproducing the issue. This could include specific configurations, error messages, or anything else relevant to the bug.]

Note

If the bug report is incomplete or does not follow the provided instructions, it may not be addressed. Please ensure that you have followed the steps outlined in the README.md and troubleshooting.md documents, and provide all necessary information for us to reproduce and address the issue. Thank you!

[EmilZackrisson]

I have the same problem.

[thadius83]

Similar issue here as well

open-webui  | /usr/local/lib/python3.11/site-packages/pydantic/_internal/_fields.py:160: UserWarning: Field "model_name" has conflict with protected namespace "model_".
open-webui  |
open-webui  | You may be able to resolve this warning by setting `model_config['protected_namespaces'] = ()`.
open-webui  |   warnings.warn(
open-webui  | /usr/local/lib/python3.11/site-packages/pydantic/_internal/_fields.py:160: UserWarning: Field "model_info" has conflict with protected namespace "model_".
open-webui  |
open-webui  | You may be able to resolve this warning by setting `model_config['protected_namespaces'] = ()`.
open-webui  |   warnings.warn(
open-webui  | INFO:     Started server process [1]

[tjbck]

It's crucial that you ensure your webui can connect to your Ollama instance properly. For assistance with network configuration, I suggest seeking help from the Discord community. Please remember, troubleshooting your network issues falls under your responsibility. Our extensively tested webui functions seamlessly for all users with the correct environment configuration. If you're experiencing difficulties, it's highly likely that the issue resides on your end.

[bytebutcher]

I fell into the same trap. I feel that incorporating a notification within the web UI when the system cannot establish a connection could further enhance user experience by providing immediate feedback, reducing the need to check Docker logs for errors.

[justinh-rahb]

Try a forced refresh: Ctrl+shift+R on Windows, Cmd+Shift+R on Mac

[ww2283]

wow, works! but why?

Try a forced refresh: Ctrl+shift+R on Windows, Cmd+Shift+R on Mac