Locked out password

[MikeyBeez]

Bug Report

Description

When I try to log in it shows my user name but asks for my password. Then it says it wants my email. Then it says the password is invalid. Can I delete my user or email address and start over? I deleted the container, but that didn't help.

Bug Summary:
[Provide a brief but clear summary of the bug]

Steps to Reproduce:
[Outline the steps to reproduce the bug. Be as detailed as possible.]

Expected Behavior:
[Describe what you expected to happen.]

Actual Behavior:
[Describe what actually happened.]

Environment

• Operating System: [e.g., Windows 10, macOS Big Sur, Ubuntu 20.04]
• Browser (if applicable): [e.g., Chrome 100.0, Firefox 98.0]

Reproduction Details

Confirmation:

• I have read and followed all the instructions provided in the README.md.
• I have reviewed the troubleshooting.md document.
• I have included the browser console logs.
• I have included the Docker container logs.

Logs and Screenshots

Browser Console Logs:
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Docker Container Logs:
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Screenshots (if applicable):
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Installation Method

[Describe the method you used to install the project, e.g., manual installation, Docker, package manager, etc.]

Additional Information

[Include any additional details that may help in understanding and reproducing the issue. This could include specific configurations, error messages, or anything else relevant to the bug.]

Note

If the bug report is incomplete or does not follow the provided instructions, it may not be addressed. Please ensure that you have followed the steps outlined in the README.md and troubleshooting.md documents, and provide all necessary information for us to reproduce and address the issue. Thank you!

[justinh-rahb]

Caution

This will delete your accounts and chat history database, uploaded documents, etc.

Delete the data volume to start over:

docker volume rm open-webui

Be sure this is your only option... but maybe it's not, how did you end up in this situation? I assume it was working at some point? What changed between then and now. I'd suggest reading the docs also: https://docs.openwebui.com

[duhow]

Isn't it possible to modify the SQLite file and set a known hash password (like admin)?

[justinh-rahb]

Isn't it possible to modify the SQLite file and set a known hash password (like admin)?

Of course, up to your own risk tolerance if you want to attempt DB surgery though. There's no instructions in the docs for doing so, nor any other destructive commands that could result in data loss, therefore nobody can blame the project for losing their data.

[apeckham]

Notes on attempting db surgery to reset a password:

• docker exec -ti open-webui bash
• apt-get update && apt-get install sqlite3
• sqlite3 data/ollama.db
• update auth set password='HASH' where email='x@y.com'

Where HASH is the output of htpasswd -bnBC 10 "" your-new-password | tr -d ':\n' (see utils.py)

Thank you for open-webui 🙏

[jfromaniello]

thanks @apeckham this worked for me.

In my case the db is not data/ollama.db but data/webui.db though

[justinh-rahb]

thanks @apeckham this worked for me.

In my case the db is not data/ollama.db but data/webui.db though

Old advice from before our project rename. The database was renamed as well.

[MikeyBeez]

Thank you so much! I love your software.

…

On Mar 3, 2024, at 8:23 PM, Justin Hayes ***@***.***> wrote: Caution This will delete your accounts and chat history database, uploaded documents, etc. Delete the data volume to start over: docker volume rm open-webui Be sure this is your only option... but maybe it's not, how did you end up in this situation? I assume it was working at some point? What changed between then and now. — Reply to this email directly, view it on GitHub <#1027 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ADM2NQFZJS7LTJJKYKLLTETYWPLLDAVCNFSM6AAAAABEEPHUVKVHI2DSMVQWIX3LMV43SRDJONRXK43TNFXW4Q3PNVWWK3TUHM4DMNRRGMZDO>. You are receiving this because you authored the thread.

[justinh-rahb]

Troubleshooting "Wrong Password" Errors in Docker Installations

Overview:

"Wrong password" errors typically fall into two categories. Here's how to identify and resolve them:

1. Migration Issue from Ollama WebUI to Open WebUI:

• Problem: Initially installed as Ollama WebUI and later instructed to install Open WebUI without seeing the migration guidance. This leads to two docker installations: ollama-webui and open-webui, each with their own persistent volumes sharing names with their containers. The new volume creation for open-webui results in a "wrong password" error upon first login attempt after upgrade, missing previous accounts and chat histories.
• Solution: Your original data volume remains intact unless deleted (which is not advised in our guides). To resolve:
  • Follow the migration guide at Open WebUI Migration.
  • Alternatively, rerun your docker run command with the volume mount -v ollama-webui:/app/backend/data instead of -v open-webui:/app/backend/data to restore your old data.

2. Persistent Volume or Installation Method Issues:

• Problem: Launched the docker container without a persistent volume for /app/backend/data, or alternated between Docker and manual installations, leading to data being saved in a new location and starting anew.
• Solution: Ensure a persistent volume is used for /app/backend/data during Docker container setup to maintain data continuity across installations, use docker cp command to copy data to/from Docker containers/volumes and your host filesystem.

By addressing these issues accordingly, most "wrong password" errors are resolved. If these solutions don't work, you might be in a different scenario.

For intact data with a truly forgotten password, consider manual SQLite database modification as mentioned above—this requires knowledge or careful research on your own time to avoid potential data loss.