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[Feature]: Freshdesk as a Destination #2764

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evantahler opened this issue Jan 6, 2022 · 1 comment
Open
1 task done

[Feature]: Freshdesk as a Destination #2764

evantahler opened this issue Jan 6, 2022 · 1 comment
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enhancement New feature or request plugin
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@evantahler
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evantahler commented Jan 6, 2022

Is there an existing issue for this?

  • I have searched the existing issues

Is your feature request related to a problem? Please describe.

From #1071

API docs here: https://developers.freshdesk.com/api/

There are a few different objects here that might be of interest:
Profile Model:
Grouparoo Records -> Freshdesk Contacts: https://developers.freshdesk.com/api/#contacts
Grouparoo Groups -> Tags on Contacts

Account Model:
Grouparoo Records -> Freshdesk Companies: https://developers.freshdesk.com/api/#companies
Grouparoo Groups -> Tags on Companies

Questions:
Freshdesk Contacts have a Soft Delete and a Permanent Delete.
Which should we do when in Sync mode? I imagine Soft Delete to start, but if someone wants to Permanently Delete for

Describe the solution you'd like.

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Describe an alternate solution.

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@evantahler evantahler added the enhancement New feature or request label Jan 6, 2022
@evantahler evantahler added this to Feature Requests in Roadmap Jan 6, 2022
@thusodangersimon
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The tickets and conversations objects look like interesting fields to be able to pull from. I'd like to be able to create tickets from triggers in our data.

@bleonard bleonard moved this from Feature Requests to Planned in Roadmap Feb 14, 2022
@bleonard bleonard moved this from Planned to In progress in Roadmap Feb 14, 2022
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