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Email Access Request Plugin Support for Teleport Enterprise Cloud #41675

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TeleLos opened this issue May 16, 2024 · 1 comment
Open

Email Access Request Plugin Support for Teleport Enterprise Cloud #41675

TeleLos opened this issue May 16, 2024 · 1 comment
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access-requests c-re Internal Customer Reference cloud Cloud feature-request Used for new features in Teleport, improvements to current should be #enhancements

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@TeleLos
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TeleLos commented May 16, 2024

What would you like Teleport to do?
With Teleport Enterprise Cloud, Teleport manages Access Request plugins for you, and you can enroll in Access Request plugins from the Teleport Web UI. Currently, the email option is not supported.

What problem does this solve?
The customer's justification is that email is the best method to reach approvers. Teleport Cloud can already send invite emails to new users to register a new account on the Teleport cluster.

If a workaround exists, please include it.
Email notifications can be implemented in Teleport Cloud using the self-hosted environment instructions. The customer will need to supply an SMTP service.

@TeleLos TeleLos added feature-request Used for new features in Teleport, improvements to current should be #enhancements access-requests cloud Cloud c-re Internal Customer Reference labels May 16, 2024
@FabioSpagna
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FabioSpagna commented May 17, 2024

The workaround has a logic issue.
In a cloud system, the customer as expecting that Access Request have the same logic as all the other message sent by the system (eg enrol).
Adding a plugin for a built-in function is an extra-cost (plugin and maintenance) that let the cloud env less attractive.

Basically, this is not a feature request but is an issue!

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Labels
access-requests c-re Internal Customer Reference cloud Cloud feature-request Used for new features in Teleport, improvements to current should be #enhancements
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