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[Service Now] - Add "Time" and "Tasks" as supported services #2512
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Hi @gbocchini, we were able to find "Task" service, and able to sync info from it. However, we are unable to locate "time" service. Can you please elaborate what exactly is the time service ? |
Hey @praveen-elastic , will ask the user to provide a sample/print screen! :D |
@praveen-elastic, this is what they are aiming: https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/time/time-configuration-landing.html As far as I understood by reading the SNOW docs this is customizable, meaning: you can build any tables crossing data from "Tasks" for example. Thanks! |
Got it, I checked with the developer of this connector, quoting his words: "This looks like a custom table. As the connector supports custom tables, in order to sync custom table, you need to mention that table name explicitly in configured services. Note: configuring |
Niiiiiice! Didn't know! Will KB this one! Might be useful for others! :) |
Thanks! Is the behavior of |
No, |
Thanks, created a PR against ServiceNow documentation only: https://github.com/elastic/enterprise-search-pubs/pull/4466 |
@praveen-elastic we found the explanation above slightly unclear, could you clarify which of these wordings is correct? Thx!
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Hey, @leemthompo the first one sounds correct. |
Problem Description
Currently, the ServiceNow Connector supports out of the box only the following services:
User, Incident, Requested Item, Knowledge, Change Request
.This issue would implement the possibility of ingesting info from other services like “Time” and “Tasks”.
Proposed Solution
Add “Time” and “Tasks” and supported services out-of-the-box for the ServiceNow connector.
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