chatwoot openai integration failing with error "insufficient_quota" even its a new openAI account.

[pritishpattanaik]

Describe the bug

I have previously integrated OpenAI with chatwoot but this time with version 3.8, I am facing issue with AI assistant, in logs it says "You exceeded your current quota".

To Reproduce

1. Chatwoot version 3.8, with docker container
2. Go to Application - Configure OpenAI APIKEY
3. Click Assist button in a conversation, Reply suggestion doesn't return anything. when i check the logs it show this error

rails-1 | I, [2024-05-14T07:21:16.142248 #1] INFO -- : [4d42550f-aa01-40a6-a430-c6c7bd8d8304] Parameters: {"event"=>{"name"=>"reply_suggestion", "data"=>{"conversation_display_id"=>3}}, "account_id"=>"1", "id"=>"3", "hook"=>{"event"=>{"name"=>"reply_suggestion", "data"=>{"conversation_display_id"=>3}}}}
rails-1 | I, [2024-05-14T07:21:16.174489 #1] INFO -- : [4d42550f-aa01-40a6-a430-c6c7bd8d8304] OpenAI API request: {"model":"gpt-3.5-turbo","messages":[{"role":"system","content":"Please suggest a reply to the following conversation between support agents and customer. Don't expose that you are an AI model, respond "Couldn't generate the reply" in cases where you can't answer. Reply in the user\'s language.\n"},{"role":"user","content":"need help"},{"role":"user","content":"I am having issue with my cloud gaming account. please help to check. "}]}
rails-1 | I, [2024-05-14T07:21:16.473835 #1] INFO -- : [4d42550f-aa01-40a6-a430-c6c7bd8d8304] OpenAI API response: {
rails-1 | "error": {
rails-1 | "message": "You exceeded your current quota, please check your plan and billing details. For more information on this error, read the docs: https://platform.openai.com/docs/guides/error-codes/api-errors.",
rails-1 | "type": "insufficient_quota",
rails-1 | "param": null,
rails-1 | "code": "insufficient_quota"
rails-1 | }
rails-1 | }
rails-1 |

Expected behavior

No response

Environment

Docker

Cloud Provider

None

Platform

Browser

Operating system

RHEL 9

Browser and version

Chrome

Docker (if applicable)

docker version - 26.1.0
Client: Docker Engine - Community
Version: 26.1.0
Context: default
Debug Mode: false
Plugins:
buildx: Docker Buildx (Docker Inc.)
Version: v0.14.0
Path: /usr/libexec/docker/cli-plugins/docker-buildx
compose: Docker Compose (Docker Inc.)
Version: v2.26.1
Path: /usr/libexec/docker/cli-plugins/docker-compose

Server:
Containers: 5
Running: 4
Paused: 0
Stopped: 1
Images: 3
Server Version: 26.1.0
Storage Driver: overlay2
Backing Filesystem: xfs
Supports d_type: true
Using metacopy: false
Native Overlay Diff: true
userxattr: false
Logging Driver: json-file
Cgroup Driver: systemd
Cgroup Version: 2
Plugins:
Volume: local
Network: bridge host ipvlan macvlan null overlay
Log: awslogs fluentd gcplogs gelf journald json-file local splunk syslog
Swarm: inactive
Runtimes: io.containerd.runc.v2 runc
Default Runtime: runc
Init Binary: docker-init
containerd version: e377cd56a71523140ca6ae87e30244719194a521
runc version: v1.1.12-0-g51d5e94
init version: de40ad0
Security Options:
seccomp
Profile: builtin
cgroupns
Kernel Version: 5.14.0-362.24.1.el9_3.x86_64
Operating System: Red Hat Enterprise Linux 9.3 (Plow)
OSType: linux
Architecture: x86_64
CPUs: 4
Total Memory: 3.571GiB
Name: chatwood.iot.yes
ID: bbd7b6dc-bdf7-4bea-af53-a52e900f9fa6
Docker Root Dir: /var/lib/docker
Debug Mode: false
Experimental: false
Insecure Registries:
127.0.0.0/8
Live Restore Enabled: false

Additional context

[linear]

PR-1084 chatwoot openai integration failing with error "insufficient_quota" even its a new openAI account.

[pranavrajs]

@pritishpattanaik As mentioned in the error, you have to update the plan at Open AI.

This error message indicates that you hit your monthly usage limit for the API, or for prepaid credits customers that you've consumed all your credits. You can view your maximum usage limit on the limits page. This could happen for several reasons, such as:

• You are using a high-volume or complex service that consumes a lot of credits or tokens.
• Your monthly budget is set too low for your organization’s usage.
• Your monthly budget is set too low for your project's usage.

To resolve this error, please follow these steps:

Check your current usage of your account, and compare that to your account's limits.
If you are on a free plan, consider upgrading to a paid plan to get higher limits.
Reach out to your organization owner to increase the budgets for your project

Closing this here as the issue is not related to Chatwoot.